• Kristin Jones
  • Kristin Jones, CEO Wallop! OnDemand

    Kristin Jones serves as Founder and CEO of Wallop! OnDemand, and she is known throughout the PR community for her dedication to improving PR measurement and analytics. She developed the Wallop! measurement, monitoring and analytics solutions to provide PR leaders with the tools they need to succeed in today's market. Kristin is also the owner and founder of Jones PR (www.jonespr.net), an agency best known for obtaining high-profile media coverage for its clients. Prior to founding Jones PR, Kristin spent several years working with two of the world's largest PR firms – Porter Novelli and Weber Shandwick – and has worked with a number of boutique PR agencies in Silicon Valley. Outside of work Kristin enjoys spending time outdoors with her family, reading, playing board games and exercising. She's a wine enthusiast, is fascinated by paleontology, and she loves a good crime-drama flick.
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Top 5 Ways to Stop Clients from Using AVEs

Okay.  So the PR pros at your agency know how wrong AVEs are.  That they DO NOT measure the value of PR and our No AVEs imageindustry as a whole has abolished them.  So what do you do about the client that insists that AVEs be used for their campaign?  Do you provide a totally inaccurate, non industry supported value that you don’t even believe in yourself?  I don’t think so.  I know it is hard, when clients are firm in their requests (stubborn), but we do have to gently stand up for what we believe as the best way to measure the value of PR.  So let’s take a look at 5 ways you can take a stand against AVEs while educating your clients on the best measurement practices.

1.  Explain that the industry AND your agency do not use AVEs anymore.  It turns out that they do not measure the value of PR accurately at all.

2.  Provide them with the best articles you can find that explain the reasoning behind this decision.

  • Do it as a short , visually appealing slide show presentation during one of your meetings
  • E-mail them short articles over a period of time
  • Take your client to lunch and discuss the issue with a handout to highlight the main points

3.  Explain how successful it has been to approach PR measurement in a new way.  Using other clients as an example.

4.  Ask if they would be willing to try something new.  Then work with them on how to come up with clear company objectives that can be connected with clear measurement outcomes.

5.  Show them the benefits of measuring continuously during a campaign so adjustments can be made as you go.

6.  Introduce the “funnel approach” to them.  Explaining that they want to ideally walk their customers through a funnel that leads from:  Awareness — >  Knowledge –>  Interest –>  Support  –> Action

7.  Come up with ways to link PR activities to PR results that have a dollar value.  For example:  total sales/sales leads/savings from reduced complaints.

I believe if you can get them to try this approach with their next PR campaign, that they will be sold on how it makes more sense.  Not only that, it will help them to make adjustment along the way and to understand what works and what doesn’t work for their particular goal.  Then… you can officially kiss those nasty AVEs goodbye!


Press Release Advice from a Trade Magazine Writer

Wouldn’t you just love to know what trade magazine journalists would like to see in your pitches?  I always think it is helpful to pick the brain of those who are on the receiving end of my media outreach.  What are they thinking as they press the delete key on my e-mail?  Or what makes them decide that my e-mail is worthy of opening and reading?  Fortunately I found a report written by David Meerman Scott (marketing strategist, public speaker and writer) that gives 9 Tips to Effectively Pitch Trade Publications.

please dont delete

One of my favorite tips in this post has to do with helping the journalist see how your product or company fits into the big picture.  For example, how does your product fit into a bigger trend that is has been emerging?  As a pitch writer, do some research to see how your product can fit with what is already relevant and newsworthy.  If my product is a health food grocery store, I would highlight trends associated with healthy eating.  So I would do some research on the popularity of organic food, gardening  or even healthy food blogs.

Another great story pitch tip that I think stands out is his suggestion to use customer case studies.  Get to know your customers and find out how and why they use your product.  Featuring your most successful and interesting cases will help ensure that your pitch gets read and possibly used.  People prefer to hear real life stories from real people as opposed to a company bragging about a product of theirs.

The final tip that Mr. Scott gives is a great reminder that journalists actually like and need our help.  If we can help them come up with a great article idea, it makes their life easier.  So take the time to figure out the best practices for media outreach and most likely you are not causing journalists a headache, but rather giving them a creative boost.


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